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Honesty

Explore below for answers to common queries, along with candid responses. Should you require additional information, don’t hesitate to reach out to any member of our team. We’re here and eager to assist you further.

Can I cancel my order if the delivery doesn’t arrive on time?

While we strive to ensure timely and flawless deliveries, it’s important to note that manufacturing and deliveries are sometimes beyond our direct control. We place all orders with the utmost trust that they will reach you promptly and in excellent condition. Occasionally, unforeseen circumstances may lead to delays in delivery. Should this occur, we’ll promptly reschedule your job for a more convenient date that aligns with your schedule. Please be aware that once the manufacturing process has commenced, items cannot be returned. Your understanding in this matter is greatly appreciated.

When do I pay?

Payment terms vary depending on the type of service provided. For installations, payments are due on the day of the installation, excluding conversions, new builds, and concrete sectional garages.

For garage conversions and new builds requiring building control, a payment plan is offered. This plan includes 40% payable on the first day, an additional 40% prior to plastering or roof installation, and the remaining 20% upon completion.

Concrete sectional garages necessitate full payment one week prior to the scheduled installation date, as mandated by the manufacturers. Installation will only proceed once payment has been received.

What time will you arrive?

The typical arrival time is around 9 am, though it may vary based on factors such as travel time and collections/deliveries along the way.

What type of garage doors do you install and repair?

We install and repair a wide range of manual and automatic garage doors including up-and-over, side-hung, insulated sectional doors, and handle maintenance of springs, cables, rollers and tracks.

How do I take care of my garage door?

It’s important to keep your garage door clean and free of stains, ensuring it’s longevity and functionality. Promptly remove any stains and avoid exposing the door to caustic or acidic substances that could harm its surface or structure.
For regular maintenance, thoroughly clean the door approximately every 2-3 weeks. In coastal areas or regions near saltwater, cleaning should be done weekly. Use warm water and a soft cloth or sponge for cleaning, allowing the door to air and dry naturally afterwards. Avoid using detergents, abrasive materials, or solvent – based cleaners, as they may damage the door.

Consider investing in one of our garage door service plans to further enhance the lifespan and performance of your door.

Will you take away all the rubbish/waste?

Absolutely! At Garage Solutions, we pride ourselves on providing a comprehensive service that includes the legal and ethical removal of all waste.

Do you offer free quotes and site visits?

Yes — we offer a free, no-obligation onsite survey and quote. You can call us on 01253 462134 or email info@garagesolutions.org to arrange it.

Which areas do you cover?

We cover Blackpool, Fylde, Wyre, and surrounding areas on the Fylde Coast.

What services do you offer at Garage Solutions?

We provide a comprehensive range of garage-related services: garage door installation and repair, concrete sectional garages, garage conversions, garage refurbishments and roofing, asbestos removal, demolition and garden buildings.

Do you offer warranties or guarantees on your work?

Yes — we guarantee our labour (for example our refurbishment page indicates a 12-month labour guarantee) and the products we install carry manufacturer warranties.

How long will a typical garage refurbishment or conversion take?

It depends on the scale, but many garage refurbishments can be completed within a couple of days. We will provide a more precise time estimate following the survey.

How do I pay?

We offer multiple convenient payment options for your job, including cash, debit card, credit card, or bank transfer. However, please note that we do not accept cheques or American Express.

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